Shipping policy

Rare Form Clothes products may be limited-edition, made-to-order, or printed specifically for the customer after an order is placed. Because of this, please allow time for your order to be processed, printed, packed, and shipped.

ORDER PROCESSING

Most made-to-order products require approximately 3–7 business days for production before shipment. Production and fulfillment times are estimates and may vary during high-volume periods, product launches, holidays, or due to circumstances outside our control.

SHIPPING TIMES

Shipping/transit time begins after production is complete and varies by destination and shipping method. Tracking information will be provided once your order ships.

Shipping times are estimates only and are not guaranteed. Delivery times may vary depending on the shipping carrier, destination, weather, holidays, customs processing, or other events outside of our control.

If we are unable to ship your order within the timeframe originally provided, we will contact you regarding the delay and provide any cancellation or refund options required by applicable law.

Rare Form Clothes is not responsible for delays caused by shipping carriers, customs processing, or events outside our control.

SHIPPING CARRIERS

We may use third-party shipping carriers to deliver orders. Once an order is transferred to the shipping carrier, title and risk of loss passes to the customer.

Rare Form Clothes is not responsible for lost, stolen, delayed, or misdelivered packages after they have been transferred to the shipping carrier.

INCORRECT SHIPPING INFORMATION

Customers are responsible for providing a complete and accurate shipping address and contact information at checkout.

Orders may enter production shortly after they are placed, so we cannot guarantee that an address, product, size, color, or other order information can be changed after an order has been submitted.

LOST, STOLEN, OR DELAYED PACKAGES

Once a package is in the possession of the shipping carrier, any lost, stolen, delayed, or misdelivered package claims must be handled directly with the carrier.

If tracking shows that a package was delivered but you cannot locate it, please first check the delivery location, household members, neighbors, and the carrier.

Packages marked as delivered are not automatically eligible for a refund or replacement. Claims will be reviewed individually based on the available tracking and carrier information, subject to any rights provided by applicable law.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your item arrives damaged, defective, or incorrect due to our error, please contact us at rareformclothes@gmail.com within 7 days of delivery. Please include your order number, a description of the issue, and clear photos of the item and packaging.

We will review the claim and determine an appropriate resolution, which may include a replacement, store credit, or refund where appropriate.

Approved issues will be handled in accordance with our Refund Policy.

INTERNATIONAL SHIPPING

International customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by their destination country unless otherwise stated at checkout.

International shipments may experience additional delays due to customs processing or local carriers.

CANCELLATIONS

Because products may enter production shortly after purchase, we cannot guarantee cancellation or modification of an order once it has been submitted.

If we are able to cancel an order before production begins, any approved refund will be issued to the original payment method.

This does not limit any cancellation or refund rights provided by applicable law.

CONTACT INFORMATION

If you have questions about your shipment or need assistance with an order, please contact Rare Form through our Contact page and include your order number when applicable.